Shipping policy

At Carvirova, we are committed to providing a smooth, reliable, and professional delivery experience.
Every order is handled with care to ensure your automotive essentials arrive safely and in good condition.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

2. Shipping Rates & Free Shipping

Standard Shipping

  • Flat-rate shipping fee: $5.99 (USD)

Free Shipping

  • Complimentary Standard Shipping on all orders over $45.98

Shipping fees and eligibility for free shipping will be clearly displayed at checkout.

3. Estimated Delivery Times

To ensure product quality and availability, orders are dispatched from carefully selected regional fulfillment centers.

Estimated delivery times:

  • United States: 7–12 business days

  • Canada / United Kingdom / Europe: 7–15 business days

  • Australia / New Zealand / Asia: 8–15 business days

Please note:
These timeframes are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

4. Order Tracking

Once your order ships, a tracking number will be sent to your registered email address.

You may track your order via our Track Your Order page or directly through the carrier’s website.
Please allow up to 48 hours for tracking information to become active.

5. Customs, Duties & Taxes

Carvirova is not responsible for any customs duties, import taxes, or additional fees imposed by local authorities.

Any such charges incurred during or after shipping are the responsibility of the customer.

6. Damaged, Lost, or Stolen Packages

Your satisfaction is important to us, and we take shipping issues seriously.

Damaged Items

If your order arrives damaged:

  • Please email us at support@carvirova.com within 72 hours of delivery

  • Include clear photos of the damaged item and original packaging

Once verified, we will arrange a free replacement or refund, depending on availability.

Lost or Stolen Packages

Carvirova is not liable for packages marked as “Delivered” by the carrier.

If your tracking shows delivered but you cannot locate your package, we recommend:

  • Checking with neighbors or household members

  • Contacting the shipping carrier directly to file a claim

We are happy to provide tracking details to assist with your inquiry, but refunds cannot be issued for successfully delivered orders.

7. Contact & Business Information

Brand Name: Carvirova
Legal Entity: WELL HK COMPANY LIMITED

Customer Support Email:
support@carvirova.com

Customer Support Phone:
+1 (424) 360-2033

Business Address:
ROOM 1502,
EASEY COMMERCIAL BUILDING,
253–261 HENNESSY ROAD,
WANCHAI, HONG KONG